\ Privacy Policy

Last updated: April 2020

About Watches & Wonders, The Fondation de la Haute Horlogerie and this Privacy Policy

The Fondation de la Haute Horlogerie (“FHH”) is a Swiss Foundation and has its registered offices at 1, Pont de la Machine, 1204 Genève. FHH edits and publishes watch content, as well as the organiser of watch events called Watches & Wonders (“W&W”). Watches & Wonders is hosted online and physically in various locations around the world.  In this Privacy Policy, we use the term FHH and Watches & Wonders (and “we“, “us” and “our“) to refer to the head office of The Fondation de la Haute Horlogerie at the registered address above and our affiliates, the watch companies who are both members of the FHH and exhibitors at W&W as well as affiliate companies

Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms (together referred to as the “Platforms”), when you register to buy a ticket to visit W&W, contact us by telephone, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

This Privacy Policy applies to all Watches & Wonders visitors, guests and distributors to the W&W events.  Where we offer tickets for purchase, workshops or other training programs for sale online or by phone, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.

General Data Protection Regulation Representative

For the purpose of the General Data Protection Regulation in the European Union, we have appointed the following entity as our legal representative:

Data Protection & Privacy Team
RLG EUROPE B.V.
Herengracht 436
1017BZ Amsterdam
The Netherlands

Updates to this Privacy Policy

From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform.

Information you provide to us and how we use it

We collect the information from you as detailed below:

  • To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number).  By entering your details in the fields requested, you enable FHH and Watches & Wonders to provide you with the services you select;
  • Where prior registration is mandatory in order to buy a “public ticket” to visit W&W by way of a registration process (please see the relevant conditions of sale for more information). During the registration process you will be asked to submit personal information about yourself (including your name, first name, address, e-mail address, gender, civility, geographical provenance, photograph and credit card details). By entering your details in the fields requested and by submitting a photograph of yourself or allowing us to photograph you, you enable us to provide you with general information about W&W, to prepare your badge and to access W&W.
  • When you purchase tickets for any Watches & Wonders open days we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us, visit any of the exhibitors’ booths, when you provide your details when you visit a FHH partner, Watches & Wonders or contact FHH or Watches & Wonders by telephone.  Please note that phone calls will on occasion be recorded for security, training and development purposes;
  • W&W will be covered by various media (press, radio and television notably); as a consequence, you expressly agree that any photographs or video taken of you during your visit to W&W may be used by the press and/or the FHH in different media both on and off line.
  • If you choose to interact with Watches & Wonders or FHH via a social media platform or other third party service, we will collect the information you have provided to us through that platform; and
  • We also collect certain information automatically about visitors to our Platform, described in the section headed “Cookies and other information that we automatically collect“, below.

We will use the information we collect from you to:

  • Manage and fulfil Watches & Wonders ticket orders;
  • provide you with a badge;
  • provide you with access to W&W and the exhibitors;
  • Deal with your enquiries and requests;
  • Send service related communications, including announcements and administrative messages such as order confirmation;
  • Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
  • Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
  • Conduct market research so that we can continuously improve the services we provide to our customers;
  • Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and
  • Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.

Where you have agreed to a particular use of your information, we process it on the basis of your consent. You may withdraw that consent at any time (for example, for us to send you marketing communications) by contacting us (see the section headed “Contact us” below). We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.

Cookies and other information that we automatically collect

Like most platforms, FHH logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our visitors access our Platform. You can find out more about how we use cookies and related technologies below.

What is a cookie?

Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies will tell us, for example, whether you have visited our Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:

  • First party cookies, served directly by FHH to your computer or mobile device. They are used only by FHH to recognise your computer or mobile device when it revisits our Platform.
  • Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. FHH] uses both ‘session cookies’ and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again.

What cookies does FHH use?

The Platform serves only the following types of cookies to your computer or mobile device:

Type of Cookie Purpose
Cookies necessary for essential purposes These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
Functional Cookies These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.

For example, some of these cookies enable visitors to specify language, product or other platform preferences.

Performance Cookies These cookies are used to collect information about how visitors use our Platform.

The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.

We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.

Advertising Cookies When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion.

They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organisations such as advertisers.

Social Cookies These cookies enable users to share pages and content through third party social media and other platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

How to control or delete cookies

We use non-essential cookies on the basis of your consent. You have the right withdraw that consent and refuse the use of cookies at any time and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform.

You can set your cookie preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

IP addresses

We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymise and share this information with advertisers, sponsors or other businesses.

About Advertising

The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.

Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.

You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

Location services

Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.

Sharing your information

In the context of your registration and attendance at any Watches & Wonders event, we may share your information with Watches & Wonders’ exhibitors, hotels, transport services, restaurants and any other third parties that provide services related to the organization of any Watches & Wonders event.  This includes sharing your information with any exhibiting brands at the events you choose to select as part of the entry process.  Any relevant brand’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices and we make no representations regarding such policies or third party practices.  Consequently, you will ensure that the information you provide to us is at all times accurate and up to date.

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

  • we will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it”;
  • we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
  • we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

International transfers

Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities. Some of these third parties will use cloud-based storage solutions. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.

Protecting your information

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.

Retaining your information

We keep your information for only as long as is necessary for our purposes, and in particular to protect ourselves in the event of a legal claim (for example, information relating to a contract with you will be kept for the lifetime of the contract and up to ten years after). After this period it will be deleted or in some cases anonymised. Where we sought your consent to process your personal information and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent we will delete your personal information.

If you request that we no longer send you direct marketing communications, we will keep a record of your request and contact details to ensure that your request is respected.

Your choices

You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.

You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on workshop training order status). If you wish to exercise any of these rights, please write to us at the address listed below.

You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any FHH marketing e-mails.

If you have a concern about how we use your information, as a first step please contact us using the details set out below and we will do our best to resolve your concern. After investigating your concern, we will respond to you in writing within a reasonable time setting out our proposed remedial action. If you think we have processed your personal information in a manner which is unlawful or breaches your rights you also have the right to complain to a European Data Protection Authority in your place of residence or work, or the jurisdiction in which the processing took place.

California Privacy Rights

This section applies solely to the personal information collected online and offline of California consumers (excluding our employees, applicants, staff and contractors).  This section is intended to address the relevant notice requirements of the California Consumer Privacy Act of 2018 (the “CCPA”), and uses certain terms that have the meaning given to them in the CCPA.

  • Your information, sources and purposes: Please refer to the sections above headed “Information you provide to us and how we use it” and “Cookies and other information that we automatically collect” for a description of the personal information we may collect about you (or have collected in the preceding 12 months) and the sources of such information (such as directly from you and your device or through certain third parties). These sections also describe the purposes for which we may use or have used such information.
  • Sharing your information: We may have shared your personal information with certain categories of third parties, as described in the section headed “Sharing your information” above.
  • Selling your information: We have not sold personal information in exchange for monetary compensation. As described in the sections headed “Cookies and other information that we automatically collect” and “About Advertising”, we may allow certain third parties (such as certain advertising partners) to collect your personal information via automated technologies on our Platforms in an effort to serve you content and advertisements that may be of interest to you. You have the right to opt out of this disclosure of your information, as described in the section headed “How to control or delete cookies.”
  • Your rights: Subject to exceptions under applicable law, you may have certain choices regarding our use and disclosure of your personal information, as described below:
    • Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected about you during the past 12 months and details regarding our collection, use, disclosure and sale, if any, of such information.
    • Deletion: You have the right to request that we delete certain personal information we have collected from you.
    • Opt-Out of Sale: You have the right to opt out of certain cookie use, as described in the section headed “How to control or delete cookies.”

To exercise your rights, please contact us as described in the section headed “Contact Us” below.  If you exercise your rights, we may require you to provide certain information to verify your identity (such as your name, email address, phone number and/or address) or the authority of any third person acting on your behalf.

  • No discrimination: If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. This section is available in alternative formats upon request by contacting us as described in the section headed “Contact Us” below.
  • Personal, family and household clients: In addition, under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please send an e-mail message to our e-mail address below with “Request for California Privacy Information” in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by e-mail, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all personal information sharing is covered by Section 1798.83’s requirements.

China Privacy Rights

This section applies solely to the personal information collected online and offline of China consumers (excluding our employees, applicants, staff and contractors).  This section is intended to address the relevant notice requirements of China law, and uses certain terms that have the meaning given to them under the China law.

  • Sensitive personal information: Among the information you provide to us in the sections “Information you provide to us and how we use it”, “cookies and other information that we automatically collect” and “location services” above, we will collect sensitive personal information such as your financial information (including transaction records and credit card details), facial recognition features (including photographs) and other information (including communication records and location). We will not collect this information unless you expressly consent.
  • Public disclosure of your personal information: W&W will be covered by various media (press, radio and television notably); as a consequence, with your express consent, any photographs or video taken of you during your visit to W&W may be used by the press and/or the FHH in different media both on and off line.
  • Sharing/transfer your personal information: We will not share your information with other people or non-affiliated companies without your express consent.
  • Your Rights: you have the following rights under applicable laws in China:
    • Access: Unless otherwise provided in the applicable law, you have the right to request access to your personal information we collect from you or request a copy of the personal information. We will reply to your request within 30 days.
    • Correction: if you discovers that there is error in the personal information we collect about you, you have the right to request us to correct the error. We will reply to your request within 30 days.
    • Deletion: You have the right to request the erasure of your personal information we collected, if our collection or use violates any applicable law or against your consent, or if you wish to cancel the registration or no longer use our Platform, or our Platform no longer serve you.
    • Changes the scope of your consent: You have the right to object to us processing your personal information. However, the corresponding functions at our Platform may accordingly turn inactive for you, and our processing prior to your revocation will remain unaffected. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status), or to shut down some customized promotion information.
    • Cancel account: Should you wish to cancel your account or otherwise unsubscribe from our Platform, unless local legislation requires a different retention period, we will delete or anonymize your information and have the overseas transferees delete or anonymize the same within a reasonable period (subject to any local law requirements) upon receipt of your request.

To exercise your rights, please contact us as described in the section headed “Contact Us” below.  If you exercise your rights, we may require you to provide certain information to verify your identity (such as your name, email address, phone number and/or address) or the authority of any third person acting on your behalf.

  • Children: The Platform is not directed at anyone who we know to be under the age of 14, nor do we collect any personal information from anyone who we know to be under the age of 14. If you are under the age of 14, you should not use the Platform and should not submit any personal information to us. In case we find that you are under the age of 14 but you submit your personal information to us, we will terminate services to you (including account cancelation), and delete such personal information as soon as possible.
  • Cross-border transfer: In principal, any personal information collected in China will be stored in China. Upon your consent, we may transfer, store and process your personal information to or in any country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities. Some of these third parties will use cloud-based storage solutions. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy and the standards provided under the China law.

Contact us

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further e-mail marketing communications.

If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at:

Pont de la Machine, 1
1204 Geneva, Switzerland

info@hautehorlogerie.org
Telephone: +41 22 808 58 00